Diagnostics
Diagnostics displays the status of the tracking integration for each channel. This is important - without tracking, FACT-Finder cannot adjust the search, the search to customer behaviour, the ASO (Automatic Search Optimisation) and Semantic Enhancer modules. Personalization and the Recommendation Engine will only work with limited effect or not at all. This would take away most of FACT-Finder’s major advantages for your shop.
If you have multiple channels, they are listed here. As usual they are expanded with a click. Each title tells you how much important or critical information is provided.
If you encounter problems with tracking, please contact the FACT-Finder Service Desk or your shop provider. As FACT-Finder progresses, tracking has become more and more important. If events are missing, then FACT-Finder cannot assist your shop to its full potential.